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Terms and Conditions

 

TERMS & CONDITIONS 

Sava & Co website is Australian owned and operated by ESCNT Pty Ltd as trustee for Sava Theocharous Family Trust t/as Sava & Co.Your use of our website (including the purchase of any goods from the website) is conditional upon your acceptance and compliance with these Terms and Conditions.

Your use of our website constitutes your acceptance and agreement to these Terms and Conditions. 

Sava & Co reserves the right to amend or modify these Terms and Conditions at any time and without notice to you. Your ongoing use of the website following any amendment or modification constitutes an agreement by you to abide and be bound by the amended or modified Terms and Conditions.

From time to time there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. Sava & Co reserves the right to correct any errors, pricing, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have placed an order with us).

ENTERING INTO A CONTRACT:

The products that are offered for sale on this website are only available to persons who can enter into a legally binding contract. By using this website you warrant that you are over the age of 18 years and are not legally prohibited from entering into a binding contract.

THIRD PARTY WEBSITES

This website may from time to time contain links to other websites owned or operated by third parties outside of our control. By using this website, you acknowledge that such links are provided solely for your convenience only and Sava & Co e is neither responsible nor liable for the accuracy, safety, security, legality of the content of such third party websites.

ORDER PLACEMENT:

Any order that is placed by you through this website is an offer by you to purchase a product/s for the price (including delivery, and any other charges and taxes) specified in this website at the time you placed your order or where the price cannot be determined at the time the order is placed, then as advised by us. We reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product/s, an error in the price or the description of the product as shown on this website or due to an error in your order.

PRODUCT AVAILABILTY

Sava & Co makes every effort to ensure that all products offered for sale are in stock & ready to be shipped however from time to time a product will have sold out. Should you purchase an out of stock item, Sava & Co will contact you within 24 hours, (48 hours if the order was placed over a weekend or public holiday) & offer you either (a) a full refund or (b) a 50% refund should you wish to place a backorder on the product. If you select option (b) the balance of the monies will need to be paid prior to shipping the product to you.  

Changes to Pricing:

Sava & Co makes every effort to ensure that our pricing is correct and up to date. In the event that the price of your purchase/s is higher than that quoted on our website we will contact you immediately by email or phone to advise of such change and to gain your permission to proceed with the order. Should you not wish to proceed with your order you will be offered a full refund.

GST and other Taxes:

All prices displayed on the website are inclusive of Goods and Services Tax (GST)

DELIVERY INFORMATION:

Delivery Address:

Please provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday. A Post Office box address cannot be accepted.

If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery.

Delivery Instructions:

Please provide clear delivery instructions within the "Special Delivery Instructions" area of the checkout. Many of the products on our website are large and heavy in nature and may require special  delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary.We reserve the right to charge for any additional freight costs involved with making or fulfilling any special delivery arrangements.

Delivery Times:

If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.

In most cases we expect delivery to have be completed within 10-21 days of placement of your order, depending on where you live, however please note than on occasion delivery times may change based on factors outside of our control such as supply interruptions or your delivery location.

To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.

Receipt of Delivery:

You must notify Sava & Co of any faulty or damaged goods within 48 hours of receipt of the goods.

Once we have received your advice of any faulty or damaged goods we will liase directly with our Supplier/s to resolve the issue. Please refer to the Refunds & Returns Policy section for more information.

CANCELLATION OF ORDER

You may cancel an order only if the order has not been placed with the supplier, however the following charges will apply:

(i) if your order has not been placed with the supplier and you have paid by cheque or electronic funds transfer we will issue you with a full 100% refund less any transaction costs and bank fees incurred.
(ii) if your order has not been placed with the supplier and you have paid by credit card either over the phone or via our online payment system you will be offered a full refund less any fees charged to us by the bank to make the refund transaction.

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