Unless otherwise stated in the product description, shipping for furniture & bulky items, by default, IS included in the price to Sydney & Melbourne metro areas.
If you are outside of these areas (or if the product description states that shipping is not included in the price), you (the purchaser) will be notified by email of the freight / shipping costs to your location, which will need to be paid in full before dispatch of goods. After receiving notification of the shipping cost, should you not wish to proceed with the purchase, you will be offered a full refund, Alternatively you can contact us for a shipping quote prior to making the purchase.
Returns & Refunds.
Sava & Co offer a full refund on our Homewares & Soft Furnishings Collection's, for up to 14 days of receipt of the goods, based on the following conditions:
Sava & Co offer a refund or exchange on bulky furniture items if notified within 48 hours of receiving the item, unless otherwise stated in the product description. All such notifications must be received via email to our customer support team at firstname.lastname@example.org. You can find out more about returns in the description of that product. All shipping costs to return the product must be paid for by you the purchaser, unless the product was damaged during transit.
All furniture items come with a Manufacturer's warranty, please see product description for more information, or contact us if this information is not readily available.
Sava & Co will only honour an exchange or refund on bulky furniture items if these items have arrived damaged in any way or if the product description was different to what you believed you were purchasing. Should this unlikely event occur, you, the purchaser must notify us via email within 24 hours of receiving the goods, along with photo's of the damages or claim by you.
Broken / Missing Goods.
Sava & Co take great care to ensure that your goods arrive in good condition however from time to time goods may break or be damaged during transit. Should this happen, a replacement will be sent to you based on the following conditions;
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