Sava & Co customers have 48 hours within receiving delivery* to request a return or make a claim by contacting our service team at firstname.lastname@example.org All product(s) returned must meet the following conditions to be accepted:
If a returned product is found to be not re-sellable (at our sole discretion), Sava & Co reserves the right to credit only 50% or less of the product price paid by the buyer. Return deliveries must be requested first for authorisation prior to returning the product(s). Unauthorised returns will not be accepted. Buyers are welcome to return the product(s) themselves to the nominated warehouse during business hours to save on re-delivery costs. If the buyer cannot return the product(s) to the warehouse themselves, we can arrange a collection from the nominated address at the buyer’s expense. Please note that Sava & Co will not be responsible for any costs associated with shipping the return unless the product(s) are damaged in transit by our nominated carriers or is deemed a manufacturing fault.
Cancelling Your Order
If you change your mind and decide not to proceed with your purchase, please inform us as soon as possible. If your product(s) have not yet been dispatched, we can cancel your order and provide you with a credit note or refund under special circumstances. In the case that your order has been dispatched by the warehouse, all shipping charges and delivery fees will be non-refundable.
Note that any return to sender and/ or return fees payable by the customer are non-refundable. Alternatively, we can withhold the return fees from the credit amount of the product(s).
Faulty Products & Significant Differences
If a product is faulty, significantly different than advertised, or not fulfilling its purpose, please notify Sava & Co within 48 hours of receiving delivery. You will be advised by our support team to take and send photos and/ or videos of the issue to illustrate the problem. Where a product is found to be faulty, Sava & Co will provide replacements or full product replacement at our discretion. All faulty product(s) must be returned to Sava & Co in safe order for inspection and assessment. We require the faulty product(s) to be packaged adequately in the original packaging, including all accessories and parts, and not assembled or partly assembled in any way to avoid additional damage in transit.
Exemptions to The Above
If the information above does not apply to a particular product the Return Policy on that item will be on the Product Page.
As required by law all Sava & CO products come a one year manufacturers warranty. If the warranty is longer than one year this will be shown on the Product Page.
Shipping details can be found on the individual Product Page.
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