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Refund & Returns Policy On Canvas & Sasson Products

  • Where your products are damaged in transit

Goods are checked before they leave our supplier's warehouse. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. If possible, please take a photo of the damage immediately following the delivery.  Transit damage must be reported immediately.  Once a customer signs and accepts delivery of items without notification of damage, goods are deemed to have been received in an acceptable condition.

Goods may only be returned by a carrier approved by Canvas + Sasson. A handling charge may apply on returned goods.  Returns and credits will only be processed once goods and the associated form have been received by our warehouse. Canvas + Sasson will not be responsible for damage caused in transit where a customer has used their own carrier

  • Your goods have a manufacturers fault/flaw.

If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a full refund. A refund is not available if a replacement item is available.

  • Goods damaged by you, natural wear and tear and Buyer’s Remorse:

We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery. 

Once goods have been dispatched from our warehouse you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased on the basis that you have changed your mind about the purchase of the goods.  Once a customer has taken delivery of an item we will not accept the return of goods due to buyer’s remorse or change of mind.  

Canvas + Sasson products come with guarantees that cannot be excluded under the Australian Consumer Law. For further information as to your rights under Australian Consumer Law, please visit the Australian Consumer Law website.

Canvas + Sasson will only make, and is only obligated to make, a refund in accordance with the Refunds & Returns Policy, the guidelines for eligibility are detailed in this policy.

Returns and Credits are only accepted if authorised by Canvas + Sasson, and are received in writing using our form available in PDF format on their website. Credit claims will only be accepted if notification is made within 7 days of receipt unless otherwise stated in these Terms and Conditions.

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