Boyd Blue Inspects and carefully packs your order before shipping, with every effort made to ensure it arrives in the best possible condition and a quality control card placed inside the packaging. All shipments should be inspected immediately on arrival with all exceptions noted on the delivery receipt at time of delivery by the carrier.
ALL CLAIMS FOR DAMAGE AND OR SHORTAGE MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE MERCHANDISE.
Digital photographs of damaged goods and boxes will be required for possible replacement of these goods.
RETURNS / REFUNDS/ EXCHANGES
Boyd Blue do not issue refunds or exchanges.
Only faulty or damaged goods may be returned and are subject to authorization at Boyd Blue's discretion.
Boyd products are handmade and as such there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and a part of its charm. Our handmade pieces may also vary from imagery and or display pieces, due to the organic nature of the surfaces.
Cancellations and amendments can only be accepted before payment is received. Boyd Blue do not issue refunds.
In stock order cancellations that are made after receipt of payment will incur a 20% handling and restocking fee of the entire order value.
Indent order cancellations that are made after receipt of deposit payment will incur the full deposit payment.
Cancellations are not accepted for bespoke services and orders already dispatched.
Boyd Blue warrants its products for one year from date of sale against manufacturing faults which are determined at Boyd Blue's discretion. Where natural materials are used in the manufacturing process or are handmade, minor variations will occur from piece to piece. These variations are not considered defects under this warranty. Defects or damage resulting from negligence or misuse including inadequate or improper maintenance, exposure to water, direct sunlight, salt air or chemicals may also void this warranty.
Many Boyd Blue products are handcrafted in artisan factories all around the world. Small irregularities in shapes, surfaces and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual Items may vary in colour from photographs. Specifications in size and finish may vary from those shown or stated.
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